Accessibility Statement

Accessibility Statement for Man and Van Waterloo

Man and Van Waterloo is committed to providing an accessible and inclusive experience for all users, including disabled customers, their families, and support networks. This Accessibility Statement explains how we aim to make our online information and services easier to use, particularly for people using assistive technologies in the Waterloo area and beyond.

Our Accessibility Commitment

We are working to ensure that our website and digital content for Man and Van Waterloo meet the Web Content Accessibility Guidelines version 2.1, Level AA. These international standards describe how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

Our goal is to provide a man and van Waterloo service that is accessible, perceivable, operable, and understandable. We review our content and features as we update the site to maintain and improve accessibility over time.

Screen-Reader Support

The Man and Van Waterloo website is designed to support users who rely on screen readers and other assistive technologies. We aim to provide clear structure and logical headings, so that users can navigate pages efficiently. Images that convey important information are given meaningful alternative text wherever possible.

We also strive to ensure that form fields and interactive elements on our site are properly labelled, so that screen-reader users can understand and complete booking or enquiry steps in the man and van Waterloo area with confidence.

Keyboard Navigation

Our website is designed to be usable with a keyboard alone, without requiring a mouse or trackpad. Users should be able to move through menus, links, buttons, and form inputs in a logical order using standard keyboard controls such as the Tab, Shift plus Tab, Enter, and Space keys.

We aim to keep a visible focus indicator on interactive elements, so that keyboard users can clearly see where they are on the page at any given time when exploring man and van Waterloo service information.

Visual Design and Readability

We work to maintain sufficient colour contrast between text and background so that content is readable for people with visual impairments or colour vision differences. Text is written in plain language wherever possible, to support users with cognitive and learning disabilities, as well as people who may not speak English as their first language.

Page layouts are designed to reflow on different screen sizes, helping people who zoom in or use mobile devices to access man and van Waterloo details without losing information or functionality.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review feedback, update content, and refine our design to reduce barriers and create a better experience for everyone. While we aim for WCAG 2.1 AA compliance, some legacy content or third-party elements may not yet fully meet these standards. We are actively working to resolve such issues over time.

Accessibility Support and Requests

If you experience any difficulty using the Man and Van Waterloo website, encounter content that is hard to access, or need information about our accessible man and van Waterloo services in an alternative format, you can contact us to request support. You may ask for information in formats such as large print, simple text, or other reasonable adjustments where possible.

When you contact us with an accessibility enquiry, please describe the page or content you were trying to use and the type of problem you encountered. This helps us investigate the issue and work towards a suitable solution. We aim to respond to accessibility requests and feedback within a reasonable timeframe.

Feedback and Contact

We welcome comments, suggestions, and reports about any accessibility barriers you experience on our site or when interacting with our man and van Waterloo services. Your feedback helps us improve the accessibility and usability of our information and support for everyone.

If you have any questions about this Accessibility Statement or would like to share feedback about your experience, please contact our team using the contact form provided on our website or through your usual communication method with Man and Van Waterloo.